Privacy Policy

Heatwave Plumbing Solutions ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our website or services.

We may collect the following types of personal information when you contact us or use our services:

Contact details: your name, email address, phone number, and postal address. Project details: information you provide about your bathroom, plumbing, heating or tiling requirements. Technical data: your IP address, browser type, and device information collected automatically when you visit our website.

We use your personal information for the following purposes:

To respond to your enquiries and provide quotes. To deliver and manage our services, including scheduling and carrying out work at your property. To communicate with you about your project, appointments, and follow-up care. To improve our website, services, and customer experience. To comply with legal and regulatory obligations.

We process your personal information under the following legal bases:

Consent: where you have provided your information voluntarily, such as through our contact form. Contractual necessity: where processing is required to deliver a service you have requested. Legitimate interests: where processing is necessary for our legitimate business operations, such as responding to enquiries and improving our services. Legal obligation: where we are required to process data to comply with the law.

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who help us operate our business, such as email or hosting providers, under strict confidentiality agreements. Regulatory authorities or law enforcement agencies where required by law. We never share your information for marketing purposes with third parties.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Customer project records are typically retained for up to seven years. Enquiry data from non-customers is retained for up to 12 months. You may request deletion of your data at any time, subject to legal retention requirements.

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

The right to access your personal information. The right to rectify inaccurate or incomplete data. The right to erase your personal information (subject to legal exceptions). The right to restrict or object to processing. The right to data portability. The right to withdraw consent at any time. To exercise any of these rights, please contact us using the details below.

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of our website.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: 07769 722550. Email: heatwaveplumbingsolutions@hotmail.com. Address: Lincoln, Lincolnshire, LN1 1AA.